Senior Product Manager, EdAssist Loan Repay
Job Description
Since its creation, EdAssist, a unique software-based service that helps organizations take a more strategic approach to their tuition assistance management, has met aggressive business and growth goals while continuing to be a fun and challenging place to work. We are now looking for an experienced Senior Product Manager, EdAssist Loan Repay who is passionate about enhancing, maintaining, and managing software as a service products which delight the end-user. This individual will join a dynamic and fast-paced environment and work with cross-functional teams to deliver the company's vision and strategy.
As the Senior Product Manager, you will work collaboratively with team to generate product requirements, determine specifications, production timetables, and plans for product introduction and roll-out. The Senior Product Manager will support existing client base and industry developments and identifies potential new product opportunities.
What you will be doing:
Responsible for the design, development, and ongoing enhancements of software systems that drive efficient and effective service delivery.
Lead efforts to improve customer experience through enhanced contact center management, advisers, and other points of end user engagement.
Drive service improvements to enhance EdAssist performance and maximize client satisfaction.
Conduct competitive research and analysis.
Collaborate effectively with internal Bright Horizons colleagues to continue driving EdAssist initiatives.
Conduct critical strategic risk and performance analysis to ensure continued service operations.
Job Requirements
What we hope you will bring to the role:
Bachelor's degree is required. Master's degree is preferred.
6-10 years of product management experience.
Experience with B2B and SaaS-based solutions preferred.
Managed healthcare, benefits, and/or outsourcing service experience a plus.
Experience with Agile product development.
Familiarity with contact center transaction processing a plus.
Goal-oriented; must be able to demonstrate success meeting and exceeding business objectives.
Strong analytical and problem-solving skills, ability to use data to spot and address risks.
Exceptional decision-making, prioritization, and time management skills.
Ability to build and maintain business relationships across all organizational levels, i.e. peers, vendors, clients.
Additional Information
Bright Horizons is dedicated to creating a workforce that promotes and supports diversity and inclusion. We provide equal employment opportunities to all individuals without discrimination. Bright Horizons complies with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW.
Applicants requiring reasonable accommodation for any part of the application and hiring process should contact the recruitment helpdesk at 855-877-6866 or bhrecruit@brighthorizons.com. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
Having technical issues with your online application? Contact us at bhrecruit@brighthorizons.com or 855-877-6866.
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
Since its creation, EdAssist, a unique software-based service that helps organizations take a more strategic approach to their tuition assistance management, has met aggressive business and growth goals while continuing to be a fun and challenging place to work. We are now looking for an experienced Senior Product Manager, EdAssist Loan Repay who is passionate about enhancing, maintaining, and managing software as a service products which delight the end-user. This individual will join a dynamic and fast-paced environment and work with cross-functional teams to deliver the company's vision and strategy.
As the Senior Product Manager, you will work collaboratively with team to generate product requirements, determine specifications, production timetables, and plans for product introduction and roll-out. The Senior Product Manager will support existing client base and industry developments and identifies potential new product opportunities.
What you will be doing:
Responsible for the design, development, and ongoing enhancements of software systems that drive efficient and effective service delivery.
Lead efforts to improve customer experience through enhanced contact center management, advisers, and other points of end user engagement.
Drive service improvements to enhance EdAssist performance and maximize client satisfaction.
Conduct competitive research and analysis.
Collaborate effectively with internal Bright Horizons colleagues to continue driving EdAssist initiatives.
Conduct critical strategic risk and performance analysis to ensure continued service operations.
Job Requirements
What we hope you will bring to the role:
Bachelor's degree is required. Master's degree is preferred.
6-10 years of product management experience.
Experience with B2B and SaaS-based solutions preferred.
Managed healthcare, benefits, and/or outsourcing service experience a plus.
Experience with Agile product development.
Familiarity with contact center transaction processing a plus.
Goal-oriented; must be able to demonstrate success meeting and exceeding business objectives.
Strong analytical and problem-solving skills, ability to use data to spot and address risks.
Exceptional decision-making, prioritization, and time management skills.
Ability to build and maintain business relationships across all organizational levels, i.e. peers, vendors, clients.
Additional Information
Bright Horizons is dedicated to creating a workforce that promotes and supports diversity and inclusion. We provide equal employment opportunities to all individuals without discrimination. Bright Horizons complies with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW.
Applicants requiring reasonable accommodation for any part of the application and hiring process should contact the recruitment helpdesk at 855-877-6866 or bhrecruit@brighthorizons.com. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
Having technical issues with your online application? Contact us at bhrecruit@brighthorizons.com or 855-877-6866.
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
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