Customer Support Engineer

Company Name:
Key Responsibilities

As a Customer Support Engineer, you will be responsible for supporting customers - specifically, the IT Administrators and key business contacts who implement and use Mimecast in their day to day roles. You should be comfortable with Exchange, Active Directory, and other e-mail related systems, as well as networking fundamentals.
Work with the entire US Service Delivery team to provide support for our US and Worldwide customer base
Assist administrators with using the Mimecast service and ensure best practice configuration via both email and phone
Investigate and troubleshoot issues and make recommendations to improve system performance
Maintain detailed case history and escalate issues appropriately
Provide training as needed to ensure customers understand product functionality
Work with and provide exceptional support to Mimecast partners and resellers.

Essential Skills and Experience:

Hands on experience with Microsoft Exchange and Active Directory
Understanding of internet fundamentals, network routing, and email delivery
Experience providing technical support to IT Administrators

Person Specification:
Excellent verbal and written communication skills that can be used to explain complex technical topics in a clear and straight forward manner
Detail oriented individual that enjoys the challenge of technical troubleshooting


We offer a highly competitive rewards and benefits package including dental, healthcare, vision, and life insurance options, Flexible Spending Accounts, and a 401(k) plan. Mimecast is an entrepreneurial and high growth company which will provide the right candidate with a wealth of career development opportunities. All Mimecasters thrive on being (or strive to be?) high performers, problem solvers, and team players with passion, integrity, and effectiveness.

We strive to attract exceptional people who have ''that extra something'' and really enjoy what they do. Are you ready to jump onboard with us?
If this opportunity sounds like the perfect role for you then please apply, attaching your resume to to

If you would like more information about Mimecast please visit our website at www.mimecast.com
We look forward to speaking to you soon!

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