Teller Manager I (54) - Watertown

Company Name:
Eastern Bank
Teller Manager I (54) - Watertown
Tracking Code
Job Description
Under the guidance of the Branch Manager and Assistant Branch Manager, manages the daily operations of a small-to-mid-sized banking office teller line. Management responsibilities include setting and communicating performance standards, establishing strategies and employing tactics to achieve success, coaching teller staff, and preparing and delivering performance assessments for the teller staff. May also participate in the recruitment and interview processes for new tellers.
Acts in a management capacity with regard to reviewing and approving certain transactions above the limits and authority levels of teller staff. Ultimately responsible for all teller operations to include teller operating systems, inventory of negotiable instruments, compliance and security requirements, and adherence to defined policies and procedures as they relate to teller functions. Maintains direct control of cash within prescribed limits and charged with mastering use of the cash forecasting system in an effort to maximize availability while minimizing risk.
Following established policies and procedures, also personally performs routine teller duties as outlined:
Process deposits to customer accounts; includes verification of cash, verification of endorsements, and providing customers with receipts
Cash checks for customers and non-customers
Process and properly record the sale of monetary instruments (i.e. official bank checks)
Process foreign currency purchases and sales
Redeem savings bonds
Properly file all government-mandated reports related to large cash transactions and the sale of all monetary instruments
Process various types of loan payments and credit card cash advances
Assist with providing customers with access to safe deposit area
Actively engages in the sales process by identifying potential financial needs for customers and non-customers alike and makes appropriate referrals of such leads to the platform staff for follow-up. Also manages the tellers' participation in the referral process through monitoring and coaching.
Required Skills
Basic business acumen and professionalism is a must
Strong written and verbal communication skills with the ability to build relationships and strong alliances
Ability to quickly learn and fully understand the regulatory and policy requirements related to teller and branch operations to ensure compliance
Incumbent must be outgoing, have excellent customer service skills and the ability to work in a fast-paced environment
Individual should be a self-starter and be technically literate.
Required Experience
One-to-two years of banking or related job experience required
Associates degree preferred, but not required
High school diploma or equivalent required
Job Location
Watertown, Massachusetts, United States
Position Type

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